Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: July 2, 2025
Personal Information
We collect information you provide directly to us, such as when you create an account, upload files, or contact us:
- Name and email address
- Google account details when you sign in with Google
- Email address and password (if you choose not to use Google sign-in)
- Payment information (processed securely by Stripe)
Usage Information
We automatically collect certain information about your use of our services:
- Audio and video files you upload for transcription
- Device information and browser type
- IP address and general location data
We use the information we collect to:
- Provide, maintain, and improve our transcription services
- Process your uploads and generate transcripts
- Process payments and manage your account
- Respond to your questions and support requests
- Ensure security and prevent fraud
We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our platform
- Legal Requirements: We may disclose information if required by law or to protect our rights and safety
- Business Transfers: In the event of a merger or acquisition, your information may be transferred
We do not sell your personal information to any third parties.
We implement appropriate security measures to protect your information:
- Encryption of data in transit and at rest
- Secure cloud infrastructure
- Regular security audits and updates
- Access controls and authentication
- Video and audio files are deleted immediately after processing unless you select our burn-in video subtitle service
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
We retain your information for as long as necessary to provide our services:
- Account information is retained while your account is active
- Uploaded files are automatically deleted after processing
- We may retain certain information for legal or business purposes
You have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Account Deletion: Delete your account and associated data
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website usage and performance
- Provide personalized content and features
- Ensure security and prevent fraud
You can control cookie settings through your browser preferences.
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
If you have any questions about this privacy policy or our data practices, please contact us:
Email: [email protected]